Delivery & Returns

DANISH DELIVERY RATES

Free delivery = Standard (1-3 Days)

EUROPEAN / WORLDWIDE DELIVERY RATES

(Selected Countries only): 0-1 kg

Free Austria (GLS)
Free Belgium (GLS)
DKK 50 Croatia (GLS)
Free Czech Republic (GLS)
Free Finland (GLS)
Free France (GLS)
Free Germany (PostNord - Mypack collect)
DKK 50 Ireland (GLS)
DKK 50 Italy (GLS)
Free Netherlands (PostNord - Mypack collect)
DKK 50 Norway (PostNord - Mypack collect)
Free Poland (GLS)
DKK 50 Portugal (GLS)
DKK 50 Spain (GLS)
Free Sweden (PostNord - Mypack collect)
Free Switzerland PostNord)
Free United Kingdom (GLS)
DKK 100 Australia (PostNord)
DKK 100 Canada (PostNOrd)
DKK 100 Japan (PostNord)
DKK 100 New Zealand (PostNord)
DKK 100 USA (PostNord)
DKK 100 China (PostNord)
DKK 100 Hong Kong (PostNord)
DKK 100 South Korea (PostNord)


Please note that postage charges can change and are non-refundable.

Next Working Day (Denmark Only). Providing you place your order before 1pm, your order will we be shipped the same or next day and usually arrive the next working day (excludes Weekends and Bank Holidays) although unfortunately we cannot guarantee this.

Signing for Deliveries. Some deliveries will require a signature. If you know you are going to be unable to provide a signature you can specify a work address to have your order shipped to as long as it is a registered business.

Tracking. You will receive a dispatch notification via email when your order has been processed and dispatched. This notification will also include a link to your order's tracking information.

Geographical Sales Restrictions. We currently ship to Denmark and selected EU / Worldwide Countries, for unlisted EU / Worldwide shipping costs please contact us at info@actinpublic.com for a quote.

 

RETURN AND EXCHANGE POLICY

You may return your merchandise for a full refund or exchange for another item within 30 days of receipt. We cannot refund your original postage costs if you have simply changed your mind or ordered the wrong size. Customers are also responsible for return shipping charges. For your protection, we suggest you return your goods via recorded or registered post. Any queries please contact us on info@actinpublic.com. Please complete the return form that you can download here, repack the item(s) in the box / packet your order was shipped in (or something comparable) and return the package to Act in Public, Grønningen 5, 1270 Copenhagen K., Denmark.

 

SHIPPING AND HANDLING

Customers are responsible for return shipping charges. We recommend that you use PostNord and get a proof of postage. Please do not use Special Delivery, as we are not present at the address.

 

CLOTHING

All items must be unused and include the original packaging with all tags attached. If you plan to return an item of clothing please keep it clean. Once clothing has been worn and / or washed it cannot be returned or exchanged.

 

SKATEBOARD DECKS AND HARDWARE

All decks must be un-skated and in like-new condition. Once a deck or other items of hardware have been assembled they cannot be returned or exchanged. Act in Public does not replace broken decks or decks with pressure cracks (a pressure crack is usually a sign of normal wear and tear and is nothing to worry about). Act in Public is not responsible for the actual deck colour and/or dimensions. All deck returns will be assessed by the manufacturer and are subject to their discretion.

 

DEFECTIVE MERCHANDISE

Act in Public does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with the return form explaining the defect. If we find the item is faulty due to manufacturing defect or otherwise we will reimburse the incurred shipping costs up to the value of DKK 100.